Developing a Product Training Course for Launch and Technical Support Training
Product training courses empower customers and increase employee retention. Learn how technical support training can drive business growth.
Investing in product training courses for teams and customers streamlines business operations and drives profitability. This is even more so when a company needs to launch products. Our client, EPEVER, a global energy technology provider, needed an effective way to support its latest product launch. What was the challenge? Educating their internal teams and end customers about a complex power control system. Furthermore, they had to do it in multiple languages and across diverse markets and technical levels.
TrainIKU was happy to take on the challenge. We created an online product training module to provide launch and post-launch support. Our team leveraged effective course development strategies and tools to create a customized and impactful learning journey for EPEVER’s employees and customers.
eLearning for Engineers: Course Development
We created a digital product training module using microlearning, responsive product simulations, and scenario-based walkthroughs.
Our team at TrainIKU also transformed the product documentation into a structured training flow. Learners can explore the installation steps, troubleshooting logic, and feature differentiation in the right contexts (and not just in theory).
In a bid to reduce incoming support requests, the training also included real-world scenarios. These scenarios came directly from common help desk tickets. EPEVER’s support agents and customers benefited from these detailed and guided diagnostics.
Technical Support Training: What Made It Effective
- This product training course had some core elements:
- The content was layered by learner type (namely, sales, installer, customer)
- Live data points formed the basis of the simulations of the product interface
- Provision of an in-line search to easily navigate topics on demand
The self-paced, interactive nature of the product launch training increased engagement, course completion, and learning retention.
EPEVER’s Product Launch Training: Key Results
Our client reported the following gains:
- A 40% reduction in post-launch support inquiries
- Faster ramp-up for its partner sales channels
- Streamlined product onboarding worldwide
Furthermore, the technical support training continues to be used to onboard new team members, certify partners, and illustrate the product’s value to prospects.
Create a Custom Product Training Course
Investing in a product training course for your employees and customers improves business competitiveness and profitability. At TrainIKU, we work with you to ensure the training objectives align with strategic goals to enhance the learning outcomes and deliver improved returns.
Get Custom Employee and Customer Onboarding Tools
Our customized online training solutions provide measurable returns for your organization’s operations and profitability. Our suite of training services helps you create training modules for customers, employees, and stakeholders.
Do you want to transform complex product knowledge into scalable training for your employees, customers, and stakeholders?